returns

Return Policy and Instructions

We accept returns within 14 days of delivery, for items in their original condition that have not been worn, altered or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed. We reserve the right to refuse returns if these conditions are not met.

Should you wish to return your item(s), please fill the returns form enclosed in your order and send to:

self-portrait c/o ILG
Attention: Returns
Unit 7 Sterling Park Industrial Estate
Gatwick Road, Crawley
Gatwick RH10 9QT  (UK)

Please note that returning your order is at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. For international returns please mark clearly "British Returned goods - No commercial value" as description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may applied and the amount will be deducted from your merchandise refund.

Refunds

Please allow 5 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

Order Cancellation

You can cancel an order within the first hour, please contact our Customer Care team to make this request. When successfully cancelled, a refund for the full order value will be credited back to your original payment method and you will receive a notification email. We are unable to guarantee cancellations during sales period due to the volume of orders being processed.

Exchanges

We do not offer exchanges. Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund. Original shipping charges are non-refundable.

Return to Store

Purchases made online cannot be accepted for return in store.


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