faq

When Will My Credit Card Be Refunded?

Once merchandise has been received, your refund will be processed within 30 working days. You will be provided with email notification once your refund has been processed. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.

Damaged Or Defective Goods

At self-portrait we are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at info@self-portrait-studio.com within 14 days of receiving the order to be eligible for a refund. After 14 days, we will attempt to repair or obtain a replacement, but we are unable to refund.

Why Do I Need To Register?

Creating an account with us means you can shop faster and keep track of your orders and returns.

I've forgotten my password and can't log in.

Please click here and we'll send you a password reminder. What payment methods do you accept? You can pay for your order using your PayPal account and all major Credit Cards.

Can I Cancel My Orders?

Please kindly note that products ordered cannot be changed once confirmed. If you need to change the delivery address before the order is labelled as SHIPPED, please contact the customer services.

Why Has My Order Been Cancelled?

Your items may be out of stock or your payment unsuccessful. Please contact our customer services team, or we will contact you as soon as our system acknowledges the problem.

Can I Order From Overseas?

Europe & USA: Delivery within 2-3 working days from dispatch, shipping fee of £10 applies for any orders below £350, while any order above £350 is free.   Worldwide: Dellivery within 2-7 days (dependent on destination). Shipping fee of £16 applies for any orders below £350, while any order above £350 is free. Shipping to China is charged at a flat rate of £16.

The Item I Want Isn't Available Online. Will It Be Re-Stocked?

We don't re-stock our collections once they've sold out, and are unable to manufacture one-off garments.

Can I Get Student Discount Online?

Unfortunately, we are unable to offer student discount online. We do however offer promotion codes via fashion magazines and via promotional email, so keep a look out for these fantastic promo codes.

What Is Preorder?

Selected items from our new collection can be bought in advance - pay now and we'll ship them to you as soon as the stock arrives. We'll also email you to let you know when your order is on its way. Please be aware that because of the "pre-sale" nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.

I Am Paying With Paypal And I Am Getting An Error

When Paying with PayPal you must have an active account in order to pay for the goods.

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