We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have over it.
Information we may collect from you
We may collect and process, with your express permission, the following information:
information (such as name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase products on the Site, upload or submit any material via the Site, or request any information from us;
in connection with an account sign-in facility, your login and password details;
details of any transactions made by you through the Site;
communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content; or
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be recognised from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
How we may use your information
We may use the information provided to us and permitted us to use in the following ways:
to enable us to process your orders and to provide you with services and information offered through the Site and which you request;
to administer your account with us;
to verify and carry out financial transactions in relation to payments you make online;
to audit the downloading of data from the Site;
to improve the layout and/or content of the pages of the Site and customise them for users;
to identify visitors to the Site;
to carry out research on our users’ demographics and tracking of sales data;
to send you information we think you may find useful or which you have requested from us, including information about our products and services, or potential shopping basket recoveries, provided you have indicated that you do not object to being contacted for these purposes;
We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions, such as processing your order etc.
In the event that we undergo a re-organisation or are sold to a third party, you agree that any personal information we hold may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.
How we will not use your information
We will not disclose any customer information to third parties except in cases where a service we provide requires such details, for example arranging a customer delivery. Further, we will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.
Protecting the safety of children when they use the internet is very important to us. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone online.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of these sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Storage of your information
Information that you submit via the Site is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process this information. We do not store customer credit card details on our servers. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information, we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing and/or transfer.
You have a legal right under EU GDPR 2018 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes. Finally you also have a right to remove any of this information from our servers. All of the above can be achieved by emailing email@example.com with your specific request.
Please submit any questions, concerns or comments you have about this policy or any requests concerning your personal data by email to firstname.lastname@example.org or write to us at:
12-18 Hoxton Street