These terms are specific to items purchased within the timeframe for which the Together15 promotion is live.
Free delivery for Europe (excluding Russia). Please be aware that our standard t&c’s with regards to any relevant tax and duties for European shipping destinations are still applicable.
We offer the following delivery options for UK orders: free standard delivery 2-3 days on all UK orders, and next day delivery service at a charge of £10 per order (next day delivery service not available during sales periods). We endeavour to dispatch your order on the same day, provided you place your order by 4pm GMT, Monday to Friday. Any order placed after 4pm on Friday will be sent out on the following Monday, or next working day in the case of Bank Holidays (please note we not deliver on UK Bank Holidays).
Our carrier will deliver your parcel between 9am and 9pm. A signature maybe be required on receipt. If you are not around to accept your parcel, the carrier will leave you a card telling you how you can re-arrange delivery/pick up from depot. A tracking link will be sent to you once your order reaches our nominated courier, for you to be able to follow it all the way to your front door.
Europe & USA: Delivery within 2-3 working days from order dispatch. A £10 shipping fee applies for orders below £350, while any order above £350 is free.
Worldwide: Delivery within 2-7 working days (transit times dependent on destination). A £16 shipping fee applies for orders below £350, while any order above £350 is free. International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges.
Delivery to Mainland China: Shipping fee of £16 applies on all orders. All orders will be sent on DDP (Delivery Duty Paid) service.
Shipping to the Russian Federation: Shipping to Russia can take up to 3 weeks, dependent on Russian Customs restrictions.
International Shipping Policies
You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; self-portrait has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from self-portrait you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from your merchandise refund.
Delivery During Sales Periods
Due to the large volume of orders we receive during sales, we cannot guarantee same day dispatch. Please allow for a few extra days for your order to be sent out from our warehouse. UK next day delivery service is not available during sales periods.